When work needs your attention

OtterDesk makes attention visible so you can decide, correct, or pause without searching through technical details.

Decision needed

A Decision needed card means the co-worker is waiting for you. Read the prompt, add notes if helpful, then choose the available action:

• Approve to allow the proposed next step.
• Reject to stop that proposal.
• Revise to ask for changes.
• Another named option when the co-worker needs a more specific choice.
• Send reply to provide a direct response in your own words.

The co-worker does not continue past that request until you respond.

Missed shifts or schedule errors

Open Shifts and refresh the schedule state. Check whether the schedule is enabled and whether the runtime is healthy. If an error remains, open the co-worker's review view and see Troubleshooting.

A result you do not trust

Do not act on it yet. Open the evidence, check the inputs, clarify the co-worker's configuration, and run a focused test. You can also pause the schedule while you investigate.